Common problems on desktop (Windows, Mac, Linux OS)
Error: 'SpeechTexter cannot access your microphone'.
Please give permission to access your microphone.
Click on the "padlock" icon next to URL bar, find "microphone" option and choose "allow".
Error: 'No speech was detected. Please try again'.
If you get this error while you are speaking, make sure your microphone is set as default recording
device on your browser [see step 2].
If you're using a headset, make sure the mute switch on the cord is off.
Error: 'Network error'
The internet connection is poor. Please try again later.
The result won't transfer to the "editor".
The result confidence is not high enough or there is a background noise. An accumulation of long text
in the buffer can also make the engine stop responding, please make some pauses in the speech.
The results are wrong.
Please speak loudly and clearly. Speaking clearly and consistently will help the software
accurately recognize your words.
Reduce background noise. Background noise from fans, air conditioners, refrigerators, etc.
can drop the accuracy significantly. Try to reduce background noise as much as possible.
Speak directly into the microphone. Speaking directly into the microphone enhances the
accuracy of the software. Avoid speaking too far away from the microphone.
Speak in complete sentences. Speaking in complete sentences will help the software better
recognize the context of your words.
Can I upload an audio file and get the transcription?
No, this feature is not available.
How do I transcribe an audio (video) file on my pc or from the web?
Playback your file in any player and hit the 'mic' button on SpeechTexter website to start capturing
the speech. For better
results select "Stereo Mix" as the default recording device on your browser, if you are accessing
SpeechTexter and the file from the same device.
I don't see "Stereo mix" option (Windows OS)
"Stereo Mix" might be hidden or it's not supported by your system. If you are a Windows user go to
'Control panel'
→ Hardware and Sound → Sound → 'Recording' tab. In the pane, right-click on a blank area, and make
sure both “View Disabled Devices” and “View Disconnected Devices” options are checked. If "Stereo
Mix" appears, you can enable it by right clicking on it and choosing 'enable'. If "Stereo Mix"
hasn't appeared, it means it's not supported by your system.
How to use the voice commands list?
Voice commands list allows you to insert the punctuation, some text or run some preset functions
(#newparagraph, #undo, #redo) using only your voice.
On the first column you enter your voice command. On the second column you enter a punctuation
mark or a function. Voice commands are case-sensitive.
Available functions:
#newparagraph (insert new paragraph),
#undo (undo last change),
#redo (redo last change)
To use the function above make a pause in your speech until all previous dictated speech appears in
your note, then say "insert new paragraph" and wait for the command execution.
Can I prevent my custom voice commands from disappearing after closing the browser?
SpeechTexter by default saves your data inside your browser's cache. If your browsers clears the
cache your data will be deleted.
You can export your custom voice commands to your device and then import when you need it by
clicking the corresponding buttons above the list.
SpeechTexter is using JSON format to store your voice commands.
You can create a .txt file in JSON format on your device and then import it into SpeechTexter.
An example of JSON format is shown below:
{
"period": ".",
"full stop": ".",
"question mark": "?",
"new paragraph": "#newparagraph"
}
I lost my dictated work after closing the browser.
SpeechTexter doesn't store any text you dictate.
Please use "autosave" option or use the "download" button (recommended).
"Autosave" option will try to store your work inside your browser's cache.
It will stay there until you switch the "text autosave" option off, clear the cache manually or if
your browsers clears the cache on exit.
Common problems on android app
I get a message: 'Speech recognition is not available'.
'Google app' from Play store is required for SpeechTexter to work. download
Where does SpeechTexter store the saved files?
Version 1.5 and above stores the files in the internal memory.
Version 1.4.9 and below stores the files inside the "SpeechTexter" folder at the root directory of your device.
After updating my files disappeared
As a result of recent updates, the Android operating system has implemented restrictions that prevent users from accessing folders within the Android root directory, including SpeechTexter's folder. However, your old files can still be imported manually by selecting the "import" button within the Speechtexter application. We apologize for any inconvenience this may cause.
Common problems on mobile web app
Error: 'SpeechTexter cannot access your microphone'.
Please give permission to access your microphone.
Tap on the "padlock" icon next to URL bar, find "microphone" option and choose "allow".
